Refund & Cancellation Policy

1. Instant Digital Delivery & Service Fulfillment

OpenSeoLab provides cloud-based software-as-a-service (SaaS) and autonomous artificial intelligence APIs. Upon successful confirmation of payment by Stripe, LemonSqueezy, or PayPal:

• Instant Provisioning: Your subscription tier is immediately activated in our databases.
• Immediate Access: Access credentials and API site-keys for bot protection and autonomous SEO pipelines are provisioned automatically within seconds.
• No Physical Delivery: As our products are purely digital cloud software, there are no shipping fees, physical goods, or delivery delays.

2. 14-Day Money-Back Guarantee

We offer a 14-day Money-Back Guarantee on initial purchases of our monthly and annual subscription plans (Standard, Professional, and Business Shield tiers):

• If you are dissatisfied with the platform performance, technical audit accuracy, bot protection telemetry, or GEO intelligence features within the first 14 calendar days of your initial subscription purchase, you may request a 100% full refund.
• How to Claim: Simply email our billing team at [email protected] or [email protected] with your account email address and transaction reference number. For orders placed via our Merchant of Record, Lemon Squeezy, you may also initiate a refund request directly through the customer receipt email received from Lemon Squeezy or via [email protected].
• We do not require complex justification. We process verified requests within 24 business hours.

3. Subscription Cancellation Policy

You have complete control over your subscription at all times:

• Cancel Anytime: You may cancel recurring auto-renewal at any time prior to the next billing date directly from your account settings in the Control Panel or by emailing [email protected].
• Retained Access: When you cancel your subscription, you retain full access to all paid features and API capabilities until the end of your current prepaid billing cycle.
• No Future Charges: Once cancelled, no further recurring fees will be charged to your payment card or PayPal account.

4. Refund Processing Timeframe

Approved refunds are credited directly back to the original method of payment:

• Credit/Debit Cards (Stripe): Typically 5 to 10 business days depending on your issuing bank.
• Lemon Squeezy (Merchant of Record): 3 to 7 business days directly to the original card or payment instrument.
• PayPal: Typically within 24 to 48 hours directly into your PayPal balance or linked card.

5. Fair Use Exceptions

To prevent fraud and platform resource abuse, refunds may be restricted in the following narrow circumstances:

• Heavy GPU/Token Consumption: If an account has consumed more than 80% of its monthly allocated LLM inference tokens or exported more than 50 full-length generative SEO articles within the 14-day window.
• Enterprise Custom Engagements: Custom enterprise contracts with bespoke API integrations, specialized ML fine-tuning, or dedicated engineering hours are governed by individual master service agreements (MSAs).
• Repeated Abuse: Users who repeatedly sign up, execute mass bulk audits, and request cancellations in bad faith are not eligible for subsequent refunds.

6. Dispute & Chargeback Prevention

We are dedicated to resolving any billing discrepancy quickly and amiably. If you notice an unexpected charge or billing issue, please contact us first at [email protected] before contacting your bank or initiating a formal chargeback. Filing an unnecessary dispute can freeze your account data and takes significantly longer to resolve through banking intermediaries than a direct refund from our team.

7. Contact Information

For any billing inquiries, refund requests, or payment assistance:

OpenSeoLab Billing & Customer Support
Billing Email: [email protected]
General Support: [email protected]
Operating Address: OpenSeoLab International Platform, New York, NY, USA
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (Emergency SLA: 24/7)